General Terms and Conditions of Sale and Use

Version in force as of: 6 August 2026 — applicable to orders placed on or after that date.

OVERVIEW

This website and the MTHOR SHOP store are operated by MTHOR SOLUTIONS, a French société par actions simplifiée unipersonnelle (SASU) with a share capital of €1,000, registered with the RCS of Grasse under number 898 838 180, whose registered office is located at 535 route des Lucioles, Bâtiment B3 – Les Aqueducs, 06560 Valbonne, France, intra-Community VAT number FR09 898 838 180, WhatsApp: +33 7 82 79 42 82, e-mail: contact@mthorshop.com. Throughout the site, we use the terms “we”, “our” and “us” to refer to MTHOR SHOP. This website, including all of the information, tools and services to which it gives access, is offered by MTHOR SHOP to you, the user, on condition that you accept all of the terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from our company, you take part in our “Service” and agree to be bound by the following terms and conditions (“General Terms and Conditions”, “Terms of Use”), including the terms, conditions and policies referred to herein and/or accessible by hyperlink. These Terms of Use apply to all users of the Site, including, without limitation, individuals who are visitors, suppliers, customers, merchants and/or contributors of content.

Please read these Terms of Use carefully before accessing and using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Use. If you do not accept all of the terms and conditions of this agreement, you may not be able to access the website or use its services. If these Terms of Use are deemed to constitute an offer, their acceptance is expressly limited to them.

The Terms applicable to an order are those published on the site and accepted by the customer on the day the order is placed.

These Terms are drawn up in French. They are translated into the other languages of the site for convenience only; in the event of any discrepancy between the French version and a translation, the French version shall prevail, to the extent permitted by applicable law.

Any new tools or features added to this store shall also be subject to the Terms of Use. You may consult the most recent version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by publishing such updates and/or changes on our website (see Article 19).

Our store is hosted by Shopify Inc. This company provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS OF USE

By accepting these Terms of Use, you declare that you have reached or exceeded the age of majority in your region, province or State and that you have given us permission to allow any minor in your care to use this site.

You must not, in any way, use our products for any illegal or unauthorised purpose, nor violate any laws of your jurisdiction when using the Service (including, but not limited to, copyright laws).

You must not transmit any computer worms, viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in the immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse to provide the Service for any legitimate reason.

You understand that your content (with the exception of your credit card information) may be transferred unencrypted and that this includes (a) transmissions over various networks; and (b) changes made in order to conform and adapt to the technical requirements of connecting networks or devices. Your credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, any use of the Service or any access to the Service, or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We shall not be held liable if the information made available on this site is inaccurate, incomplete or out of date. The content of this site is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting more important, more accurate, more complete or more up-to-date sources of information. Any reliance on the content of this site is at your own risk.

This site may contain certain historical data. By definition, historical data is not current and is provided for reference purposes only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information it contains. You acknowledge that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part thereof) at any time and without notice.

We shall not be liable to you or to any third party for any price change, or for any modification, suspension or discontinuation of the Service.

Pricing Errors:

Definition of a Pricing Error: A pricing error may occur where the price displayed on the site is manifestly incorrect and does not correspond to the correct price of the product, for reasons such as computer errors, data-entry errors, technical problems or errors in the communication of pricing data.

Correction of Errors: We reserve the right to correct any pricing error by informing the customer of the error and of the correct price before the order is dispatched. The customer will then have the option of confirming their order at the correct price or cancelling it. If the customer chooses to cancel their order, they will be fully refunded any amount already paid.

Cancellation of Orders: In the event that a pricing error is discovered after confirmation of the order but before dispatch, we reserve the right to cancel the order after informing the customer. Any payment made by the customer for that order will be refunded in full.

Communication with the Customer: In the event of a pricing error, we undertake to communicate clearly and promptly with the customer in order to resolve the error in a fair and satisfactory manner.

This mechanism operates in conjunction with Section 4bis (Order and formation of the sale).

SECTION 4BIS – ORDER AND FORMATION OF THE SALE

4bis.1. The products presented on the site constitute an invitation to make an offer to purchase and not a firm offer to sell. The prices displayed are real-time quotations from the resale (“resell”) market, which may vary at any time according to the availability of the items from MTHOR SHOP's partner sellers and suppliers.

4bis.2. The order placed by the customer, validated by payment, constitutes a firm offer to purchase at the price displayed at the time of the order.

4bis.3. The order confirmation e-mail sent to the customer after payment constitutes only an acknowledgement of receipt of the order, within the meaning of Article 1127-2 of the French Code civil. It does not constitute acceptance of the offer to purchase.

4bis.4. The sale is concluded subject to the condition precedent of confirmation of the item's availability by the partner seller from which MTHOR SHOP sources it. This period corresponds to the « Sourcing en cours... » (“Sourcing in progress...”) status of the order. The sale is definitively formed only upon the sending to the customer of the shipping confirmation e-mail, which constitutes acceptance of the offer to purchase.

4bis.5. If the condition is not fulfilled (in particular: cancellation or withdrawal by the partner seller, impossibility of sourcing, manifest price-labelling error, suspected payment fraud), MTHOR SHOP shall inform the customer by e-mail as soon as possible. The customer shall then be refunded in full for all sums paid, without delay and at the latest within 14 days, to the means of payment used.

4bis.6. MTHOR SHOP undertakes to rely on this article only where it is objectively impossible to fulfil the order, for reasons beyond its control, and to provide evidence thereof at the customer's request.

4bis.7. The customer is informed that the items are, in whole or in part, secured from partner sellers after the order is placed. The price and availability of the same item may therefore vary from one moment to another and from one seller to another.

4bis.8. The relisting of an item on the site after the cancellation of an order, where applicable at a different price, corresponds to the offering for sale of a separate unit, offered by another partner seller on its own terms.

SECTION 5 – PRODUCTS OR SERVICES (where applicable)

Certain products or services may be available exclusively online through the website. Quantities of these products or services may be limited, and their return or exchange may be strictly subject to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of the products appearing in the store. We cannot, however, guarantee the accuracy of the colours displayed on your computer screen.

We reserve the right, but are not obliged, to limit the sale of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of the products or services we offer. All product descriptions and pricing are subject to change at any time, without notice and at our sole discretion. We reserve the right to discontinue the sale of any product at any time. Any offer of a product or service on this site is void where prohibited by law.

We do not warrant that the quality of any products, services, information or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

Until the sale is definitively formed (Section 4bis), we may decline an order on legitimate grounds: suspected payment fraud, non-compliance with these Terms, exceeding the quantity limits referred to below, an order displaying the characteristics of a purchase for resale, or non-fulfilment of the availability condition.

We may, under the same conditions, limit the quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders using the same billing and/or shipping address. If we do not accept an order, or modify it, we will notify you using the e-mail address and/or billing address or telephone number provided at the time of the order. We reserve the right to limit or prohibit orders which, in our judgement, appear to have been placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and any other information, including your e-mail address and your credit card numbers and their expiry dates, so that we can complete your transactions and contact you as needed.

All prices displayed on our site are expressed in euros (€) inclusive of all taxes (TTC), unless otherwise indicated.

For more information, please consult our SECTION 8 Return Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools which we neither monitor, control nor manage.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranty, representation or condition of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own discretion and risk. Furthermore, it is your responsibility to familiarise yourself with the conditions under which these tools are provided by the relevant third-party provider(s) and to accept those conditions.

We may also, in the future, offer new services and/or features through the website (including the launch of new tools and resources). Such new services and/or features shall also be subject to these Terms of Use.

SECTION 8 – DELIVERY, RETURNS, EXCHANGES, CANCELLATIONS AND ORDER MODIFICATIONS

8.1. DELAY ISSUES

If the Consumer receives a non-conforming product or if delivery exceeds 30 days, they have the right to cancel the order. This cancellation may be made by registered letter or any other written format. The Seller undertakes to refund all sums paid within 14 days.

8.2. DELIVERY METHODS

Delivery is made exclusively to the home address, against signature, by one of the following carriers: DHL, Chronopost, UPS, FedEx or Colissimo. The delivery services available are indicated at the time of ordering and may vary according to the country of destination. Certain services may occasionally be unavailable.

8.3. RISK UPON DELIVERY

The risks of loss of or damage to the goods are transferred to the Consumer at the moment when the Consumer, or a third party designated by them, takes physical possession of the goods. By way of exception, where the Consumer entrusts delivery to a carrier other than those offered by MTHOR SHOP, the risks are transferred upon handover of the goods to that carrier.

8.4. RETURN CONDITIONS

Returned products must be new, in their original packaging, with the seal and all labels and accessories intact. Returns for change of mind are accepted within 14 days for deliveries within the European Union, the European Economic Area (Iceland, Norway, Liechtenstein) and the United Kingdom. No returns for change of mind are accepted for deliveries outside this area (in particular Switzerland), without prejudice to the statutory guarantees referred to in article 8.11.

8.5. EXCHANGE PROCEDURE

The exchange of a product takes the form of a return followed by a refund: the Consumer returns the product under the conditions of section 8.4 and is refunded in accordance with section 8.7. They are then invited to place a new order for the product of their choice. The return request is initiated from the Consumer's personal account on account.mthorshop.com, within 14 days of receipt of the order. The new order constitutes a separate sale, concluded at the price displayed on the day of that new order, under the conditions of Section 4bis.

8.6. RETURNS FOR STORE CREDIT

Products returned for store credit must meet the criteria of section 8.4. The credit will be issued in the form of a promotional code valid for one year and will not include the delivery costs of the original order.

8.7. RETURNS FOR REFUND

For refunds, products must comply with section 8.4. Where the right of withdrawal is exercised, the refund includes the price of the product as well as the standard outbound delivery costs initially paid; only the return costs and, where applicable, the supplement corresponding to a delivery method more expensive than the standard option offered remain payable by the customer. Any customs duties and import taxes are non-refundable for deliveries outside the European Union. Refunds are made via the original payment method, at the latest within 14 days of recovery of the returned product or of the Consumer providing proof of dispatch thereof, whichever occurs first.

8.8. CANCELLATION OF AN ORDER BY THE CUSTOMER

The Consumer may cancel their order electronically, from their personal account on account.mthorshop.com, as long as the order has the status « Sourcing en cours... ». Cancellation resulting from the non-fulfilment of the availability condition is governed by Section 4bis.

8.9. ORDER MODIFICATION

Only the customer's details and the delivery address may be modified. The delivery address may be changed from the Consumer's personal account on account.mthorshop.com as long as the order has the status « Sourcing en cours... ». Beyond that status, the address can no longer be changed. The product ordered cannot be modified: the Consumer may cancel their order under the conditions of section 8.8, or use the exchange procedure of section 8.5 after receipt.

8.10. RIGHT OF WITHDRAWAL

In accordance with Articles L221-18 et seq. of the French Code de la consommation, the Consumer has a period of 14 days from receipt of the goods to exercise their right of withdrawal, without having to give any reason or bear any costs other than the return costs. To exercise their right of withdrawal, the Consumer uses the withdrawal button clearly accessible in their personal account on account.mthorshop.com. They then follow a two-step confirmation procedure in which they state their name and the order number; a confirmation is then automatically sent to them by e-mail. They may also notify their decision in writing to contact@mthorshop.com, or by means of the model withdrawal form annexed to Directive (EU) 2011/83, reproduced in the annex hereto. Using the personal account on account.mthorshop.com is the recommended and fastest processing channel; it does not deprive the Consumer of the other means of notification set out above. Where applicable, the product shall be returned under the conditions of section 8.4. The refund shall be made in accordance with section 8.7. This right applies to deliveries within the European Union, the European Economic Area (Iceland, Norway, Liechtenstein) and the United Kingdom; it does not apply to deliveries outside this area (in particular Switzerland), in accordance with the applicable legislation. Excluded from the right of withdrawal are unsealed goods which cannot be returned for hygiene reasons, as well as personalised products (Article L221-28 of the French Code de la consommation).

8.11. STATUTORY GUARANTEES

All our products benefit from the statutory guarantee of conformity (Articles L217-3 et seq. of the French Code de la consommation) and the guarantee against hidden defects (Articles 1641 et seq. of the French Code civil). For any defect or non-conformity, the consumer has a period of two years from delivery of the goods — or any longer period provided for by the mandatory provisions of the law of their country of habitual residence — to obtain repair, replacement or a refund in accordance with the law. The consumer is exempt from proving the existence of the lack of conformity during the 24 months following delivery of the product.

Where a claim is made under either of these guarantees, MTHOR SHOP will examine the product in order to determine whether the defect claimed falls within the scope of the statutory guarantees, excluding in particular cases of normal wear and tear, misuse or defects expressly excluded by law. In the event of disagreement, the customer retains the option of referring the matter to the mediator referred to in section 8.12 or to the competent court.

To invoke any guarantee, please contact us at contact@mthorshop.com. The consumer also benefits from the right of withdrawal as referred to above.

8.12. CONSUMER MEDIATION

In accordance with Articles L.612-1 et seq. of the French Code de la consommation, the Consumer may have recourse, free of charge, to the consumer mediator to which MTHOR SHOP belongs: CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, telephone: 01 89 47 00 14, online referral: https://www.cm2c.net, after a prior written complaint addressed to our customer service (contact@mthorshop.com) and in the absence of a satisfactory solution. The request for mediation must be submitted within a maximum period of one year from the written complaint addressed to MTHOR SHOP.

ARTICLE 9 – COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you submit specific content (for example, as part of your participation in competitions), or if, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by e-mail, by post or otherwise (collectively, “comments”), you grant us the right, at any time and without restriction, to edit, copy, publish, distribute, translate and use in any medium whatsoever any comments that you forward to us. We are not and shall in no event be obliged (1) to maintain the confidentiality of any comments; (2) to compensate anyone for any comments provided; or (3) to respond to any comments.

We may, but have no obligation to, remove content and Accounts containing content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms of Use.

You agree that your comments shall in no way infringe the rights of third parties, including copyright, trademarks, privacy, personality or any other personal or proprietary right. You further agree that your comments shall not contain any unlawful, abusive or obscene material, or any computer virus or other malicious software that could in any way affect the operation of the Service or of any related website. You may not use a false e-mail address, pretend to be someone you are not, or attempt to mislead us or third parties as to the origin of any comments. You are solely responsible for all comments you make and for their accuracy. We accept no liability for comments published by you or by any third party.

ARTICLE 10 – PERSONAL INFORMATION

The submission of your personal information through our store is governed by our Privacy Policy. Click here to consult our Privacy Policy.

ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to descriptions, prices, promotions, offers, shipping charges, transit times and product availability. We reserve the right to correct such errors, inaccuracies or omissions and to update the information at any time.

Where a manifest error affects an order already placed, we shall inform the Consumer as soon as possible; the Consumer may then confirm their order on the corrected terms or cancel it and be refunded in full without delay, in accordance with Section 4 and Section 4bis.

ARTICLE 12 – PROHIBITED USES

In addition to the other prohibitions set out in the Terms of Use, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any local ordinance or any international, federal, provincial or state regulation, rule or law; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way to compromise the functionality or operation of the Service or of any related website, or of other websites or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, extort information, crawl, scrape or scan the web; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or of any related site, or of other websites or the Internet. We reserve the right to terminate your use of the Service or of any related website for violating any of the prohibited uses.

ARTICLE 13 – LIABILITY

We use our best efforts to ensure the availability and proper functioning of the Service, without being able to guarantee that it will be uninterrupted, secure or error-free. We may withdraw or suspend the Service for indefinite periods.

We shall not be held liable where the non-performance or improper performance of the contract is attributable to the Consumer, to the unforeseeable and insurmountable act of a third party unconnected with the provision of the services provided for in the contract, or to an event of force majeure within the meaning of Article 1218 of the French Code civil.

Nothing in these Terms shall limit or exclude the statutory guarantees enjoyed by the Consumer or their right to compensation for loss suffered as a result of any breach on our part.

With respect to business customers, our liability is limited to the amount of the order concerned, except in the case of gross negligence or wilful misconduct.

ARTICLE 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless MTHOR SHOP and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Use or the documents to which they refer, or your violation of any law or the rights of a third party.

ARTICLE 15 – SEVERABILITY

In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, without such determination affecting the validity and enforceability of the remaining provisions.

ARTICLE 16 – TERMINATION

The obligations and liabilities incurred by the parties prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Use shall remain in force unless and until terminated by you or by us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you cease to use our site.

If, in our sole judgement, we consider or suspect that you are failing, or have failed, to comply with any term or provision of these Terms of Use, we may also terminate this agreement at any time and without notice. You will then remain liable for all amounts due up to and including the date of termination, and we may accordingly deny you access to our Services (or any part thereof).

ARTICLE 17 – ENTIRE AGREEMENT

Any failure on our part to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

These Terms of Use, or any other policy or operating rule that we publish on this site or that relates to the Service, constitute the entire understanding and agreement between you and us, and govern your use of the Service. They supersede all prior and contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior version of the Terms of Use).

ARTICLE 18 – GOVERNING LAW

These Terms of Use, and any separate agreement whereby we provide you with the Services, shall be governed by and construed in accordance with French law.

A Consumer residing in another State retains the benefit of the mandatory provisions of the law of their country of habitual residence.

Any dispute shall fall within the jurisdiction of the courts having competence under ordinary law; the Consumer may also bring proceedings, in addition to those courts, before the court of the place where they resided at the time the contract was concluded or the harmful event occurred.

ARTICLE 19 – CHANGES TO THE TERMS OF USE

You may consult the most recent version of the Terms of Use at any time on this page.

We reserve the right, in our sole discretion, to update, change or replace any part of these Terms of Use by publishing such updates and/or changes on our website. It is your responsibility to check our website from time to time for changes. By continuing to access or use our website and the Service after any changes to these Terms of Use have been published, you accept those changes.

The Terms applicable to an order are those online and accepted by the customer on the day the order is placed; subsequent changes shall not apply to orders already placed.

ARTICLE 20 – CONTACT INFORMATION

Questions about the Terms of Use should be sent to us at contact@mthorshop.com.

Publisher and seller: MTHOR SOLUTIONS, a French société par actions simplifiée unipersonnelle (SASU) with a share capital of €1,000, RCS Grasse no. 898 838 180, registered office: 535 route des Lucioles, Bâtiment B3 – Les Aqueducs, 06560 Valbonne, France, intra-Community VAT: FR09 898 838 180. WhatsApp: +33 7 82 79 42 82. E-mail: contact@mthorshop.com.

ANNEX – MODEL WITHDRAWAL FORM

The simplest and fastest way to exercise your right of withdrawal remains the withdrawal button in your personal account on account.mthorshop.com (see section 8.10). This form is a legal alternative, which may be used freely by post or by e-mail.

(Complete and return this form only if you wish to withdraw from the contract.)

To MTHOR SOLUTIONS – MTHOR SHOP, 535 route des Lucioles, Bâtiment B3 – Les Aqueducs, 06560 Valbonne, France, contact@mthorshop.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*) below:

– Ordered on (*) / received on (*):

– Name of consumer(s):

– Address of consumer(s):

– Signature of consumer(s) (only if this form is notified on paper):

– Date:

(*) Delete as appropriate.