Frequently Asked Questions

By message only via WhatsApp at +33 7 82 79 42 82 or by email: contact@mthorsolutions.com

Yes, we have two physical stores:

At Galeries Lafayette:

MTHOR Nice: 6 Avenue Jean Médecin, Galeries Lafayette, 3rd floor, 06000 Nice

MTHOR CAP 3000: 217 Av. Eugène Donadeï, 06700 Saint-Laurent-du-Var

All our products are authentic and come from our own network of buyers: mthorclub.fr.
Here’s how it works: when one of our buyers makes a purchase online, we track it via our "SUCCESS" channel, ensuring the origin of the merchandise for resale.
Each product is individually authenticated. Our experts use the most advanced methods on the market to guarantee 100% authenticity.
With over 10 years of expertise, we continuously monitor the counterfeit market to ensure our processes remain flawless.

Yes, all products are new and have never been worn. Once the products arrive at our facilities, our staff ensures the following conditions are met:

• New condition
• Includes all accessories
• Authentic product

Sizes listed with 48-hour delivery are available through our stores. Other sizes come from our MTHOR Club buyer network.

Yes, you can get €10 off your first order by signing up for our newsletter (at the bottom of our main page).

Each pair is subject to a rating based on demand.

The fit varies depending on the shoe's design, brand, foot shape, etc. However, the sizing remains consistent within a specific range. You can try on a similar model at any distributor before ordering a pair from the same range on our website.

We deliver to France and worldwide. We use several shipping providers, depending on the destination.
Our delivery times range from 2 to 10 business days.
If the product is in stock, delivery takes 48 hours. This will be indicated when selecting the size with the rocket emoji.

Shipping is 100% free for France, Monaco, and Corsica.
Outside Europe: between €10 and €20.
International: €29.90.

Every step of the delivery process is notified to you via email.
You can check the progress at any time through this link: https://suivi-commande.mthorshop.com/

Every step of the delivery process is notified to you via email.
You can check the progress at any time through this link: https://suivi-commande.mthorshop.com/

Yes, there is no risk of loss or theft as all orders are delivered against signature.