Frequently Asked Questions
Here, you’ll find answers to the most frequently asked questions to help you with your shopping experience.
How to contact us?
By message only via WhatsApp at +33 7 82 79 42 82 or by email: contact@mthorshop.com
Do you have physical stores?
Yes, we have two physical stores:
At Galeries Lafayette:
MTHOR Nice: 6 Avenue Jean Médecin, Galeries Lafayette, 3rd floor, 06000 Nice
MTHOR CAP 3000: 217 Av. Eugène Donadeï, 06700 Saint-Laurent-du-Var
How do you ensure the authenticity of your products?
All our products are authentic and come from our own network of buyers: mthorclub.fr.
Here’s how it works: when one of our buyers makes a purchase online, we track it via our "SUCCESS" channel, ensuring the origin of the merchandise for resale.
Each product is individually authenticated. Our experts use the most advanced methods on the market to guarantee 100% authenticity.
With over 10 years of expertise, we continuously monitor the counterfeit market to ensure our processes remain flawless.
Are the products new, unworn, and complete with all accessories?
Yes, all products are new and have never been worn. Once the products arrive at our facilities, our staff ensures the following conditions are met:
- New condition
- Includes all accessories
- Authentic product
How do you manage to sell limited and out-of-stock products?
Sizes listed with 48-hour delivery are available through our stores. Other sizes come from our MTHOR Club buyer network.
Do you have a discount code?
Yes, you can get €10 off your first order by signing up for our newsletter (at the bottom of our main page).
How are the prices determined?
Each pair is subject to a rating based on demand.
How do the sizes fit?
The fit varies depending on the shoe's design, brand, foot shape, etc. However, the sizing remains consistent within a specific range. You can try on a similar model at any distributor before ordering a pair from the same range on our website.
SHIPPING
Questions about Delivery
What are the shipping conditions?
We deliver to France and worldwide. We use several shipping providers, depending on the destination.
Our delivery times range from 2 to 10 business days.
If the product is in stock, delivery takes 48 hours. This will be indicated when selecting the size with the rocket emoji.
What are the shipping costs?
Shipping is 100% free for France, Monaco, and Corsica.
Outside Europe: between €10 and €20.
International: €29.90.
How can I track my shipment?
Every step of the delivery process is notified to you via email.
You can check the progress at any time through this link: https://suivi-commande.mthorshop.com/
Can I change my delivery address?
Every step of the delivery process is notified to you via email.
You can check the progress at any time through this link: https://suivi-commande.mthorshop.com/
Is delivery guaranteed?
Yes, there is no risk of loss or theft as all orders are delivered against signature.
Our own reseller network: Mthor Club
No extra charges
Available 24/7 on WhatsApp
Galeries Lafayette in Nice & CAP 3000, France